Is Your Air Conditioner’s Warranty This Awesome?

Installing a new HVAC system can be one of your home’s most important investments. It can also be expensive. The good news is that they can last a good long time — 15-20 years on average. We have seen a few last upwards of 30 years, though they usually are not very efficient or operating very well when they are that old. There are times when unexpected things happen, and your air conditioning system needs replacing much sooner than you expect, which is why it is helpful to have a good warranty.

If the Unexpected Strikes

For one of our customers, the unexpected turned out to be a snake that got into the outside condenser and fried the electrical components of a brand-new Carrier residential air conditioning unit. We’ve been repairing HVAC units for years, and we can definitively say that this is not common. The aftermath of the snake incident caused more than one break-down. This is when we called out Carrier Tech Support to come out on the job with us because they are committed to each customer’s full satisfaction.

When Having a Warranty Counts

Carrier Tech Support verified the problems and confirmed that it was probably better to replace the unit altogether. As a result, this customer is receiving a brand-new, high-end HVAC unit delivered straight from the factory. Carrier stands behind their equipment and offers a 100% guarantee. Here’s the exact wording:

“If, for any reason, you are dissatisfied with your Carrier equipment within one year of the installation date, your Carrier Factory Authorized dealer will correct the problem or remove the equipment and refund your purchase price.”

Terry’s A/C and Heating, a Carrier Factory Authorized Dealer, adds an extra year warranty on top of the satisfaction guarantee for all new installations. This means we are so sure you’ll be satisfied with the HVAC unit you purchase that we will cover parts and labor for two years after that initial installation in the unlikely event that a breakdown happens.

Factory-authorized Dealer Difference

A Factory-authorized Dealer is the *only* air conditioning contractor who can deliver this warranty on behalf of Carrier. To become a Carrier Factory-Authorized Dealer, Terry’s A/C and Heating went through a rigorous process that requires adherence to best practices and training over and beyond what Texas air conditioning contractor licenses require, including North American Technician Excellence (NATE) certification. Carrier also requires 8 hours of classwork on factory equipment, and we generally take 32 hours each year.

We committed to earning our Carrier Factory-Authorized Dealer status because of the significant benefits to our customers. Carrier’s combination of top quality equipment, outstanding training opportunities, commitment to personalized service, and a warranty that is the gold standard in the business is a win-win for everyone. Carrier has been in the business since 1915, and its founder Willis Carrier is widely credited as the inventor of the modern air conditioner. It might surprise you to learn that Carrier equipment keeps George Washington’s Mount Vernon home cool.

We Can Help

If you are in the market for a new air conditioning unit or heat pump to keep your home or business comfortable in the West Houston and surrounding area, call Terry’s A/C and Heating at 281-495-7830 for a custom quote.  Learn things to know BEFORE you replace your unit, and other things to know about warranty repairs. If personalized, expert service backed by a rock solid warranty sound like something worth exploring, we would love the opportunity to earn your business.