Terry’s A/C and Heating Receives 2020 President’s Award from Carrier, Earning Honors as Outstanding Dealer
Terry’s A/C and Heating was recently named a recipient of the prestigious 2020 President’s Award from Carrier. The award provides recognition for outstanding dealers in the heating, ventilation and air-conditioning (HVAC) industry. Terry’s A/C and Heating was one of only four Houston-area dealers that received the recognition. Dealers were honored at a ceremony held in Colorado Springs, Colorado, on March 6.
One of Carrier’s highest honors for its dealers, the President’s Award, is given to Carrier Factory Authorized Dealers who achieve excellence in product promotions and deliver superior customer satisfaction.
Recipients of this award demonstrate the very best in operational excellence, business effectiveness and the delivery of cutting-edge technology to their customers.
Terry’s A/C and Heating demonstrates technical expertise, while also serving as a leader in promoting the Carrier brand and raising the standard for equipment sales. The company exemplifies service excellence and provides exceptional customer care.
Since 1982, Terry’s A/C and Heating specializes in the installation, maintenance and repair of residential and light commercial HVAC systems across West Houston and neighboring communities of Katy, Fulshear, Richmond, Rosenberg, Bellaire and Sugar Land. A Carrier Factory Authorized Dealer, Terry’s A/C and Heating is a flat-rate company and is known for prompt, expert service at a fair price. Terry’s A/C and Heating technicians all hold North American Technician Excellence (NATE) certification. They are often called to fix systems others say can’t be fixed, and aim to be each customer’s “indoor comfort concierge” by listening for what their needs are, educating them on the options, and providing a solution that is guaranteed.
“The 2020 Carrier President’s Award winners demonstrate excellence in providing customers with exceptional service each and every day, while also serving as outstanding examples for our industry,” said Matthew Pine, president, Residential HVAC, Carrier. “This award further reinforces the role these companies play as leaders in their communities and serves as an example to all Carrier dealers of how HVAC businesses can thrive in any region.”
The President’s Award is designed to encourage Carrier dealers to objectively review their businesses and to reward dealers who have excelled in customer satisfaction. This award presents the opportunity for recipients to serve as role models, share best practices and offer peer mentoring to help cultivate excellence across Carrier’s independent dealer network.
“We were surprised and elated to receive this prestigious honor from Carrier,” says Rob Terry, owner of Terry’s A/C and Heating. “This award was possible because of hard work, our commitment to excellence and continuous improvement, and the mentorship we received from fellow Carrier Factory Authorized Dealers, such as Lee Potter with American Air Systems (Beaumont, Texas) and others over the years.”
To learn more about Terry’s A/C and Heating and its heating and cooling products and services, call (281) 495-7830 or visit www.terrysacandheating.com.